Help Center
Find answers about eligibility, the application process, payment, and more. Can't find what you need? Our support team is available 24/7.
Contact SupportBefore you apply
Check your eligibility, understand the Visa Waiver Program, and see what documents you need.
Filling out the form
Every field in our 8-step form has a "?" help button with plain-language guidance and examples.
Payment & pricing
Understand exactly what the $99.00 total covers and how our fee differs from the government fee.
Refunds & cancellations
See when your service fee is refundable, depending on your application status.
Still have questions?
Read our full FAQ or get in touch — we're available 24/7.